Cosmo Casino Support and Contacts for New Zealand Players

Whether you need help with your Cosmo Casino account, have a question about a game, or require assistance with a transaction, we are here for you 24 hours a day, 7 days a week, 365 days a year.

Use Our Live Chat

For instant answers and real-time support, our Live Chat service is your best option. This is the fastest and most efficient way to connect with one of our expert support agents who can help you on the spot.

Live Chat is perfect for:

• Questions about deposits and withdrawals
• Help with claiming bonuses and promotions
• Technical support or login issues
• Any urgent account-related queries

Contact Us by Email

If your query is not urgent, or if you need to provide us with documents (such as for account verification), sending us an email is a great choice. We are committed to responding to all emails thoroughly and professionally.

Please direct your emails to

We aim to answer all email inquiries within 24-48 hours. To help us resolve your issue as quickly as possible, please include your casino account username and a clear description of your question in your email.

Phone Support

Prefer to speak with a representative directly? You can reach our support team via phone for assistance with your inquiries.

• Telephone: +64 4 909 4031

Office Address

For corporate inquiries or official correspondence, our physical office is located at:

Cosmo Casino NZ
Convention Centre Level 5/89 Federal Street,
Auckland Central, Auckland 1010,
New Zealand