Privacy Policy at Cosmo Casino

Protecting your personal information is a responsibility we take with the utmost seriousness. This Privacy Policy outlines our commitment to safeguarding your data and explains in clear terms what information we collect, why we collect it, and how we keep it secure. By registering an account and using our services, you acknowledge and consent to the practices described in this policy. Our goal is to provide you with a safe, secure, and fair gaming environment.

Information We Collect

To provide our services and meet our regulatory obligations, we need to collect certain personal data from our players. The information we hold for processing may include:

• Personal Identification Details: This includes your full name, date of birth, and gender, which are necessary to verify your identity and ensure you are of legal age to gamble.
• Contact Information: Your physical address, email address, and telephone number are required for account management, communication, and verification purposes.
• Financial Information: To process deposits and withdrawals, we collect details of your payment methods, such as credit card information or e-wallet account details. All financial data is encrypted.
• Verification Documents: As part of our security and legal duties, we may request copies of identity documents, proof of address, and proof of payment method ownership.
• Technical Data: We automatically collect information about how you interact with our services, including your IP address, browser type, device information, and website traffic data for analysis and service improvement.

How We Use Your Information

We process your personal data for specific and lawful purposes, always in accordance with your rights. The primary reasons we use your information are:

• To Provide and Manage Your Account: Your data allows us to set up your account, process your wagers, and handle your financial transactions securely and efficiently.
• For Verification and Security: We use your information to verify your identity, protect your account from unauthorized access, and prevent fraudulent activities. This is a crucial step in maintaining a safe environment for all our players.
• To Comply with Legal Obligations: As a licensed gaming operator, we are required by law to collect and retain certain data to comply with anti-money laundering (AML) and responsible gaming regulations.
• For Customer Relationship Management (CRM): We process personal data for CRM purposes to provide you with the best possible customer service and to inform you of promotions or offers that may be of interest to you.
• To Improve Our Services: We analyze website traffic and player interaction data to understand how our services are used, allowing us to make suitable improvements and enhance your overall experience.

Information Disclosure

Cosmo Casino will never sell or give away your personal information to unrelated third parties. However, we may disclose your data in specific, necessary circumstances:

• To Governing Authorities: We will disclose personal data when ordered to do so by any governing authority or under any legal provision contained in the governing law.
• For Fraud and Crime Prevention: We reserve the right to share your personal data with third-party service providers, such as fraud detection agencies and Address Verification System (AVS) providers, to protect our platform and our players.
• To Financial Institutions: We may authorize the financial institution that holds your account to disclose information as requested by a governing authority.
• In Case of Irregularities: We reserve the right to disclose personal data to relevant recipients if we have reasonable grounds to suspect irregularities involving your casino account.

Data Security

We understand that security is a critical issue for all our customers. We implement robust technical and organizational measures to protect your data. All sensitive information transmitted between your browser and our servers is protected using industry-standard 128-bit SSL (Secure Socket Layer) encryption. This ensures that all details, especially during financial transactions, are protected to the highest possible level.

Cookies and ActiveX Components

The Cosmo Casino website uses cookies and ActiveX components for several operational purposes. These technologies help us to:

• Identify your preferred language so it is automatically selected upon your return.
• Analyze website traffic to allow us to make suitable improvements.
• Ensure the proper functioning of our games and casino software.

Your Rights and Control

You are in control of your personal data. You have the right to access the data we hold about you and to request the correction or deletion of any incorrect or inappropriate information.

Furthermore, you have full control over the marketing communications you receive from us. All players can unsubscribe from promotional materials sent electronically at any time. To manage your preferences or unsubscribe, please contact our Casino Support Centre.

Contact Us About Your Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please do not hesitate to contact our dedicated support team. We are available 24/7 to assist you.

You can reach us directly by email at [email protected].